Useful information

1. GENERAL INFORMATION and TERMS OF SALE
1.1 These General Sales Conditions apply to purchase orders for products marketed in Italy by CERAMICHE ARTISTICHE GIANNINI, VAT number 09512230963.
1.2 By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept both the general and payment conditions transcribed below.


2. CUSTOMER REGISTRATION
2.1 In order to use the e-commerce service made available by CERAMICHE ARTISTICHE GIANNINI, the Customer must first register on the site. The Customer can register from the web page and for this purpose he must enter his personal data, a valid email address and a password that he must take care to keep.
The data entered by the Customer will be processed by CERAMICHE ARTISTICHE GIANNINI in full compliance with the law as provided in the privacy policy.
2.2 The Customer can purchase the products in the electronic catalog of CERAMICHE ARTISTICHE GIANNINI at the time of placing the order as described in the relevant information sheets.
It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ slightly even if reproduced in photographic studios, the tone varies according to the type of light used in the studio "warm light / cold light / distance between the product and surrounding lighting and the type of camera used.
It should be noted that our ceramics being an artisanal product could have small differences in both color and shape compared to the published photos.
These imperfections highlight the uniqueness of the product.


3. GENERATION OF THE ORDER AND CONDITIONS OF PURCHASE
3.1 Correct receipt of the order is confirmed by CERAMICHE ARTISTICHE GIANNINI, by means of an e-mail reply sent to the e-mail address supplied by the Customer during the registration phase.
This confirmation message will contain the date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with CERAMICHE ARTISTICHE GIANNINI and to be used in the reason for the bank transfer.
In this regard, the Customer is invited to always check the correctness of such data and in the event of an error to immediately notify CERAMICHE ARTISTICHE GIANNINI,
3.2 By placing the order, the Customer declares to have read all the information provided during the purchase procedure and to have fully accepted these conditions of sale.
The order confirmation email will contain the order number itself, the type and quantities of the products requested, the billing information and those of the place where the goods will be delivered.
3.3 In case of non-acceptance of the order, CERAMICHE ARTISTICHE GIANNINI guarantees timely communication to the Customer.
3.4 The customer can cancel the order by promptly communicating within 1 day to the address info@giannini-ceramiche-artistiche.com and then contacting the number: 347.1536274
3.5 CERAMICHE ARTISTICHE GIANNINI, reserves the right to modify the General Conditions at any time without prior notice. However, the changes will not affect any orders that have been sent prior to the changes being posted on this website.
3.6 CERAMICHE ARTISTICHE GIANNINI, reserves in any case the right, at its sole discretion, to refuse orders placed. In case of non-acceptance of an order placed by a Customer, the same cannot claim in any way, for this circumstance, any claim for compensation for contractual or non-contractual damages, except for the reimbursement of any sums already paid.
3.7 CERAMICHE ARTISTICHE GIANNINI keeps its online catalog constantly updated by inserting new products and indicating those temporarily unavailable.
Nevertheless, if due to extraordinary circumstances the availability of a product is no longer available immediately after sending the order, CERAMICHE ARTISTICHE GIANNINI will promptly inform the Customer, via the email address indicated by the same during registration, of any unavailability.


4. PAYMENT AND BILLING
4.1 The payment for products and services can be made by credit card, Pay pal, bank transfer.
The Pay Pal payment method is managed directly by Pay Pal according to your regulations.

CERAMICHE ARTISTICHE GIANNINI consequently will not be aware of the data of the credit card used by the customer.

In the event that payment by advance bank transfer is chosen, the Customer must make the corresponding payment on the same day to the bank account in the name of:

GIANNINI ARTISTIC CERAMICS
by Giannini Laura Paola
Banco Popolare of Milan
IBAN: IT 87 I 0558432620000000001864

indicating as the reason the distinctive code received in the order confirmation itself.

Only after the actual crediting to the current account indicated, CERAMICHE ARTISTICHE GIANNINI will send the order confirmation and ship it as indicated in paragraph no. 5 (Shipping).
If after 3 working days from sending the order, the payment has not been credited to the current account previously indicated. CERAMICHE ARTISTICHE GIANNINI will consider the order canceled.

4.2 The sale operation will be considered completed after successful payment. The delivery time for the goods indicated in the order CONFIRMATION will run from the day the payment procedure is completed.
4.3 All the prices of the products and services contained in this website are expressed in euros and must be considered inclusive of VAT. Delivery costs are not included. The products are sold at the list prices in effect at the time the order is placed.
4.4 The invoice will include the price of the individual products ordered, the VAT applied, the shipping costs, the additional additional costs related to specific forms of payment chosen by the Customer.
The invoice will be made out to the customer using the personal data that the same declared when registering on the site.
The invoice will be attached to the products and delivered by the courier together with them.


 

RIGHT OF WITHDRAWAL

8.1 The Customer, a natural person who acts for purposes unrelated to the activity or profession that may be carried out (Consumer), who purchases through the e-commerce service of the website www.giannini-ceramicheistici.com may exercise the right to withdrawal pursuant to art. 52-59 of Legislative Decree 206/2005 and subsequent amendments.
In particular, the Consumer has the right to withdraw from the contract without any penalty and without specifying the reason within the term of 14 days from receipt of the purchased products.
The withdrawal must be made by the Consumer exclusively by sending, within the aforementioned deadline under penalty of forfeiture, to CERAMICHE ARTISTICHE GIANNINI - Via F. Corridoni, 3 - 20091 Bresso Milano ITALY, an email PEC acquariolaura@pec.unioneartigiani. it

In the event that the Consumer intends to exercise the right of withdrawal after taking charge by the carrier, he will have to provide at his own risk and expense to return any purchased products received, intact and unused, complete with original packaging, by sending by express courier to CERAMICHE ARTISTICHE GIANNINI - Via F. Corridoni, 3 - 20091 Bresso Milano Italy within 14 days from the date on which it communicated its intention to exercise the right of withdrawal.
In any case, products that are damaged, used or returned to CERAMICHE ARTISTICHE GIANNINI will not be accepted on delivery.
Items made with customizations made exclusively for the customer will not be refunded.

In the event that the Consumer activates the right of withdrawal, CERAMICHE ARTISTICHE GIANNINI will refund all payments made by the Consumer, as well as any costs, within 14 days from the date on which it received the notice of withdrawal. resulting from the choice of the Consumer himself to use a type of delivery other than the less expensive type offered by CERAMICHE ARTISTICHE GIANNINI.

9. APPLICABLE LAW AND JURISDICTION

The purchase contracts finalized through the website www.giannini-ceramiche-artistiche.com are concluded in Italy, governed by Italian law and subject to Italian jurisdiction.
Any disputes concerning the validity or execution of the contracts concluded through this site and the interpretation of these conditions of sale, which may arise between CERAMICHE ARTISTICHE GIANNINI and a customer with a VAT number will be devolved exclusively to the competent court. from Milan.


For any request for further information regarding the General Conditions and for any complaint, please contact CERAMICHE ARTISTICHE GIANNINI

This website including all photos are the property by CERAMICHE ARTISTICHE GIANNINI.

To exercise the right of withdrawal, the customer has 14 days from the date of receipt of the goods.

 

 5.1 CERAMICHE ARTISTICHE GIANNINI will ship the ordered products according to the delivery times indicated in the purchase procedure.

5.2 CERAMICHE ARTISTICHE GIANNINI may, at its discretion, decide to make more partial deliveries. In this case, the buyer will not be burdened with any additional cost than that provided for a single delivery.

5.3 CERAMICHE ARTISTICHE GIANNINI will ship the purchased products by delivery to express couriers
The ordered products will be delivered to the address indicated by the Customer at the time of registration, unless a different delivery address has been specified in the order.
CERAMICHE ARTISTICHE GIANNINI is not responsible for the delivery times of the individual carriers indicated.

Delivery will be made on working days (Monday to Friday) with the exception of holidays and the day before holidays, and will be made only at street level and the customer must collaborate with the driver.
The goods will be shipped in packaging prepared directly by CERAMICHE ARTISTICHE GIANNINI

5.5 Upon receipt of the order, the Customer is required to verify that the number of packages delivered corresponds to that shown on the DDT, and that the packaging is intact.

In case of delivery of a lower number of packages than those indicated in the transport document, or if they are wet or damaged, the Customer must sign the delivery note with reserve, contesting these circumstances in writing on the delivery note, and notifying CERAMICHE. ARTISTICHE GIANNINI through the "Contacts" page on the site www.giannini-ceramiche-artistiche.com

If, on the other hand, there is no correspondence between the order and the delivery, the customer will NOT have to accept the goods, will have to raise the dispute directly to the carrier and report the incident via the "Contacts" page on the website www.giannini-ceramiche- artistic.com
If despite everything, the courier refuses to have it signed with reserve, the Customer will have to REJECT THE GOODS.

This procedure is the only solution that allows CERAMICHE ARTISTICHE GIANNINI to immediately manage complaints with the courier and which allows you to quickly return any goods that may have arrived in an incomplete manner.

Please note that if the Customer, without following the procedures indicated above, signs the delivery note for acceptance, he will not be able to make any objection to the external characteristics of what has been delivered to him in relation to the order placed. of the material purchased and available in stock within 24-48 hours from the payment of the order.

Once you have signed the courier's transport document, you will no longer be able to make any objection about the quantity and quality of what has been received.
WE WILL BE LIABLE FOR TRANSPORT DAMAGES ONLY IF COMMUNICATED WITHIN 8 DAYS FROM RECEIPT OF THE MATERIAL AND ACCEPTED WITH SPECIFIC CONTROL RESERVE.

Under no circumstances CERAMICHE ARTISTICHE GIANNINI can be held responsible for delays or non-delivery due to negligence or in general the fault of the express courier, as well as to circumstances attributable to unforeseeable circumstances or due to force majeure.


 

DEFECTIVE PRODUCTS

Regarding any defects in the products purchased through the website
www.giannini-ceramiche-artistiche.com the provisions of the Civil Code in Articles 1490-1495, without prejudice to the applicability of the more favorable discipline introduced by Legislative Decree 206/2005 to Articles 128-135.

The Customer who intends to request the replacement of defective products, must necessarily send them, complete with all their parts, together with the purchase invoice, the details of the order placed and the description of the defect found, to Ceramiche Artistiche Giannini, via F. Corridoni, 3 - 20091 Bresso Milan.
CERAMICHE ARTISTICHE GIANNINI reserves the right to verify the actual existence of the alleged defects and replace them only after this check.
The return shipping costs are charged to the customer.

In the event that the reported anomaly does not exist, CERAMICHE ARTISTICHE GIANNINI reserves the right not to replace the existing goods.
The costs of returning the products - return - are borne by CERAMICHE ARTISTICHE GIANNINI only in the event that the products are actually flawed
For any clarification or any complaint, CERAMICHE ARTISTICHE GIANNINI can be contacted via the "Contacts" page at the following address http://www.giannini-ceramiche-artistiche.com